FAQs

What is an Old Tom Gin?
An Old Tom gin is subtlety sweeter than a London Dry and is slightly drier than Dutch Genever, It's often referred to as the 'missing link' in the cocktail world.
The name purportedly comes from wooden plaques shaped like a black cat (an Old Tom) mounted on the outside wall of some pubs above a public walkway in 18th-century England. Under the cat's paw sign was a slot to put money in and a lead tube. From the tube would come a shot of gin, poured by the bartender inside the pub. This was due to the government trying to stem the flow of gin with prohibitive taxes and licensing. 

Are your products vegan?
Yes, all of our liquor is vegan.

What delivery options do you offer?
All domestic orders are shipped by DPD and should arrive within 2 working days of dispatch. You will receive an email from us when your order has been packed and is on its way.

Proof of posting will be obtained for all shipped orders and will be available upon request.  Sadly, due to the Covid-19 pandemic delays can occasionally occur within the delivery process and we cannot be held responsible for this. 

In the event that you experience a problem with your delivery please email hello@liquorsmiths.co.uk and we’ll look into this for you as soon as possible.

I live locally, can I pop buy and collect my order?
We would love to see you but our liquor must be sent in the post.

Do you ship outside the UK?
Unfortunately, we are currently only deliver within the UK.

How much is delivery?
Its FREE!

Can I cancel my order or change the delivery address after placing an order?
This is not always possible due to the speed of the dispatch service so please let us know as soon as possible if you wish to cancel your order.

What is your return policy?
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it - opened and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@liquorsmiths.co.uk.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

What kind of packaging you do you use?
Orders are packaged with Flexi-Hex a unique sleeving with a honeycomb design to that’s 100% recyclable and biodegradable alternative to plastic and polystyrene.
This innovative, sustainable, eco-friendly protective product allows for the safe and secure shipping of bottles. Created with the environment and sustainability in mind, the Flexi-Hex range is biodegradable, recyclable, plastic free, made from sustainably sourced materials and manufactured carbon neutral; the ultimate planet friendly packaging solution

Will you send me tonnes of emails if I buy something?
We are Londoners and thus understand how people feel about unsolicited conversations. So when you order from Liquorsmiths we’ll follow GDPR rules and not sign you up to things you didn’t agree to or spam you with loads of emails.

We will send an order confirmation email and ask if you’d like to join our newsletter to hear all the Liquorsmiths chat once a week. We will only contact you further if there is a delay on your order or an item is out of stock.

I love Liquorsmiths liquor! How do I show it?
We love that you love us! Feel free to tag us in to your social media. We are @liquorsmithldn on Instagram, Twitter and Facebook.

Any other questions? Please email hello@liquorsmiths.co.uk